Refund Policy
Refund policy for Seedance 2.0 Studio
Feb 10, 2026
Last Updated: February 10, 2026
7-Day Money-Back Guarantee
All Seedance 2.0 Studio subscription plans come with a 7-day money-back guarantee. If you are not satisfied with our Service for any reason, you may request a full refund within 7 days of your initial purchase.
How to Request a Refund
To request a refund, contact us at support@seedance2.media within 7 days of your purchase. Please include:
- Your account email address
- The date of purchase
- The reason for your refund request (optional, but helps us improve)
We aim to process all refund requests within 3 business days. Refunds are issued through Creem, our payment processor, and will be returned to your original payment method.
Refund Eligibility
| Scenario | Eligible? |
|---|---|
| First subscription payment, within 7 days | Yes — full refund |
| Subscription renewal payment, within 7 days of renewal | Yes — full refund |
| More than 7 days after payment | No |
| Account terminated for Terms violation | No |
| Free trial / bonus credits | Not applicable |
After a Refund
Once a refund is processed:
- Your subscription will be canceled immediately.
- Any remaining credits will be removed from your account.
- Your account will revert to a free account.
- Generated videos that were already downloaded remain yours.
Subscription Cancellation (Without Refund)
If you wish to cancel your subscription without requesting a refund:
- Go to Billing settings to cancel.
- Your plan remains active until the end of the current billing period.
- No partial refunds are issued for unused time within a billing period.
Contact Us
For refund requests or billing questions:
Seedance 2.0 Studio Email: support@seedance2.media